Frequently Asked Questions

Nothing happens to your crypto — it stays on the blockchain. Only the app (and your keys) were on the device. If you have your seed phrase, you can restore the wallet on any new device and regain full access to your funds. This is why backing up your seed phrase is critical.

Yes, absolutely. Many people maintain multiple wallets for different purposes — a hot wallet for daily use, a hardware wallet for long-term storage, and separate wallets for different blockchains. Each wallet has its own seed phrase (or can share one if set up that way in an HD wallet).

Yes. Your wallet address (public key) is safe to share — it's like your bank account number. People need it to send you funds, but they can't use it to access or withdraw your cryptocurrency. Your private key is what must never be shared.

Software and mobile wallets are free to download and create. Hardware wallets cost money ($70–$250) but provide significantly better security. Creating a wallet address itself is free — you only pay gas fees when you make transactions on the blockchain.

If you lose your seed phrase and also lose access to the device your wallet is on, your funds are permanently inaccessible. There is no password reset, no customer service, no recovery option. This is why storing your seed phrase safely is the single most important thing in crypto security.

Refuse immediately — this is 100% a scam. No legitimate wallet company, exchange, project, or support team will ever ask for your seed phrase. Anyone who asks for it is trying to steal your funds. End all contact immediately and report the account/platform.

It's generally not recommended. If your password manager account is compromised, your entire crypto portfolio could be stolen instantly. The safest practice is to keep your seed phrase on paper or metal, completely offline. Some security experts keep one encrypted digital backup in addition to physical backups, but only as a secondary layer — never as the sole backup.

A private key controls one specific address. A seed phrase (mnemonic) is the master key that derives all private keys and addresses in an HD wallet — it backs up your entire wallet with all its addresses at once. Modern wallets use seed phrases. Older systems used individual private keys per address.

For beginners, Trust Wallet or Coinbase Wallet offer a friendly interface with good multi-chain support. They're free, non-custodial, and available on iOS and Android. Once you're more comfortable and holding significant amounts, consider upgrading to a hardware wallet (Ledger or Trezor).

Yes. If two wallets both follow the BIP-39/BIP-44 HD standard (which virtually all modern wallets do), importing the same seed phrase into both will show the same addresses and balances. This is useful for accessing your wallet on different devices or through different apps.

With a non-custodial wallet, nothing happens to your funds. Your keys are stored on your device, not the company's servers. As long as you have your seed phrase, you can import your wallet into any other compatible software and continue using it normally. This is one of the key advantages of non-custodial wallets.

Open your wallet app, select "Send," choose the cryptocurrency, enter the recipient's wallet address (or scan their QR code), enter the amount, review the transaction details and gas fee, then confirm. Always double-check the recipient address — transactions cannot be reversed once confirmed on the blockchain.